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How can we help?

Find answers to common questions or reach out to our support team.

Contact Us

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Email Support

Get a response within 24-48 hours. Best for detailed questions or issues.

support@earnit.app
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Feature Requests

Have an idea to make EarnIt better? We'd love to hear it!

feedback@earnit.app

Frequently Asked Questions

How do I set up my first routine?
After granting Screen Time permission, tap "Set Up Your Routines" and choose from Morning Routine, Gym Session, Night Mode, or Steps Goal. Configure your settings and select which apps to block.
Why are my apps not blocking?
Make sure Screen Time permission is granted in Settings > Screen Time > EarnIt. Also verify your routine is enabled and the blocking schedule is active for the current time.
Can I temporarily unlock apps?
Yes! Each routine has a configurable number of "grace periods" per day. When blocked, tap the grace period button to get temporary access. Use them wisely!
How does location-based unlocking work?
For routines like "Gym Session", EarnIt uses your location to detect when you arrive at your gym. Make sure to grant "Always" location permission for this to work reliably.
How do I cancel my subscription?
Open the iOS Settings app > tap your Apple ID > Subscriptions > EarnIt > Cancel Subscription. Your access continues until the end of the billing period.
Does EarnIt work in the background?
Yes! EarnIt uses Apple's Screen Time API and runs in the background to enforce blocking. You don't need to keep the app open.
Is my data private?
Yes. Core routine, health, and location automation data stays on your device. We also send limited event data to trusted providers for subscriptions and ad performance measurement, as described in our Privacy Policy.
Why do I need to grant so many permissions?
Each permission enables specific features: Screen Time for app blocking, Location for gym/home routines, Health for step tracking, and Notifications for reminders.

Troubleshooting Tips

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Restart the App

Force close EarnIt and reopen it. This refreshes permissions and schedules.

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Check Permissions

Go to Settings > EarnIt and ensure all required permissions are granted.

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Update iOS

Make sure you're running the latest iOS version for best compatibility.